Terms & Conditions

These Terms and Conditions govern your use of the Evolve Trek website and any enquiry, quotation or service arranged through Evolve Trek Tourism LLC (“Evolve Trek”, “we”, “our” or “us”).

By accessing this website, submitting information, accepting a quotation or making a payment, you agree to these terms and any service-specific conditions communicated before confirmation. If you do not agree, please do not proceed with the service.

Evolve Trek provides travel-related assistance that may include tourist visa guidance, hotel reservations, airport transfers, holiday packages, Umrah travel arrangements and related coordination.

The exact service, inclusions, exclusions, availability, estimated processing information and charges will be described in the quotation or confirmation provided for your request. Services are subject to availability and may depend on third-party suppliers or government authorities.

Website content is provided for general information and does not constitute a confirmed booking or guarantee of availability. An enquiry becomes a booking only after we confirm the service and receive any required payment and documents.

• Quotations are based on the information supplied at the time of enquiry.
• Prices and availability may change until the service is confirmed.
• Any quotation validity period will be stated when applicable.
• Obvious pricing, typing or system errors may be corrected before confirmation.

You are responsible for providing complete, current and accurate information for every traveler. This includes names matching travel documents, contact details, nationality, dates, flight information and any other details requested for the service.

You must review all quotations, application details, tickets, vouchers and confirmations promptly and notify us of an error without delay. Costs caused by inaccurate, incomplete or late information may be payable by the customer.

You are also responsible for protecting booking references and documents shared with you and for informing us of relevant accessibility, medical, mobility or special assistance requirements before confirmation.

Evolve Trek may assist with explaining commonly requested documents, preparing application information and coordinating submission where permitted. We do not issue visas and cannot influence the decision of an embassy, consulate, immigration authority or other government body.

Requirements, fees, appointment availability and processing periods may change without notice. Unless expressly stated otherwise, service or government fees already incurred may remain non-refundable if an application is delayed, withdrawn or refused.

A booking is confirmed only when Evolve Trek provides written confirmation and receives the required payment. Payment schedules, accepted methods and any balance due date will be communicated with the relevant quotation.

• Prices may include Evolve Trek service charges and third-party supplier charges.
• Additional charges may apply if your request, dates, route, room type or traveler details change.
• Bank, payment processing, currency conversion or international transaction charges may be payable separately.
• Failure to pay by the stated deadline may result in cancellation or loss of availability.

Change, cancellation and refund conditions depend on the specific airline, hotel, transport provider, tour operator, visa authority or other supplier involved. We will explain available information before confirmation where possible.

Customer-requested changes may be subject to price differences, supplier penalties and Evolve Trek service charges. Some confirmed services may be non-changeable or non-refundable. Any approved refund is subject to supplier authorization and may take time to process.

If a supplier changes or cancels a service, we will provide the available alternatives or refund information received from that supplier. Evolve Trek is not responsible for delays in supplier refunds.

Airlines, hotels, transport operators, tour providers, insurers, visa centers and government authorities operate independently from Evolve Trek. Their own terms, policies, schedules and restrictions may apply in addition to these terms.

We act as an arranger or intermediary for relevant third-party services unless expressly stated otherwise. We are not responsible for the independent acts, omissions, operational decisions or service standards of a third-party provider, except to the extent required by applicable law.

Each traveler is responsible for holding a valid passport, visa, permit, vaccination record, insurance policy and any other document required for the journey. Travelers should verify entry, transit, health and customs requirements applicable to their circumstances before departure.

You must arrive at the airport, departure point or meeting location at the instructed time and comply with applicable laws, accommodation rules, carrier conditions and reasonable group instructions. Denied boarding, denied entry or missed services caused by a traveler’s documentation, conduct or late arrival remain the traveler’s responsibility.

You may use this website only for lawful personal or business travel enquiries. You must not attempt to disrupt the website, access restricted systems, submit false or harmful information, misuse forms or copy content for unauthorized commercial use.

Unless otherwise stated, the website design, written content, branding and original materials belong to Evolve Trek or are used with permission. No rights are transferred to you by your use of the website.

Travel can be affected by weather, traffic, government action, security events, public health measures, technical failures, strikes, supplier changes and other circumstances outside our reasonable control. We do not guarantee uninterrupted website access or that a travel service will operate without change.

To the fullest extent permitted by applicable law, Evolve Trek will not be liable for indirect, incidental or consequential loss arising from use of the website, third-party service failure, travel disruption or information supplied by the customer. Nothing in these terms excludes liability that cannot lawfully be excluded.

We use personal information to respond to enquiries, assess service requirements, coordinate bookings, communicate updates and meet legal or operational obligations. Information may be shared with relevant suppliers or authorities when necessary to provide the requested service.

Please review our Privacy Policy for more information. By providing a phone number or email address, you authorize service-related communication through those contact methods.

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Any dispute will be subject to the jurisdiction of the competent courts of Dubai, unless applicable law requires otherwise.

We may update these terms to reflect changes in our services, suppliers, website or legal requirements. The latest version will be published on this page with its updated date. Confirmed bookings remain subject to the terms communicated when they were confirmed, together with any mandatory later requirements.

If you have questions about these terms or a specific booking condition, contact Evolve Trek before proceeding: