Privacy Policy

Evolve Trek Tourism LLC (“Evolve Trek”, “we”, “us” or “our”) is a travel and tourism company based in Dubai, United Arab Emirates. We provide assistance with tourist visas, hotel bookings, airport transfers, holiday packages and Umrah travel arrangements.

This Privacy Policy applies to personal information collected through this website, our enquiry form and communications you initiate with us in connection with our services.

Depending on how you interact with us, we may collect:

• Contact and identity details: your name, phone number, email address, nationality and country of residence.
• Travel enquiry details: the service requested, destination, travel dates, number of travelers, budget, preferences and the message you submit.
• Service documents: information or documents you choose to provide after making an enquiry, such as passport copies, photographs, itineraries, booking details or supporting visa documents.
• Technical information: internet protocol address, browser and device information, request times, security events and essential session data generated when you use the website.
• Communications: emails, telephone conversations, WhatsApp messages and other correspondence with our team.

Please provide only information that is relevant to your enquiry. If you submit information about another traveler, you should have authority to provide it and should make that person aware of this policy.

We may use personal information to:

• respond to questions and provide requested service information;
• assess requirements and coordinate visas, hotels, transfers, holidays or Umrah arrangements;
• communicate about documents, appointments, bookings, payments and service updates;
• work with relevant travel suppliers, service providers and authorities when you ask us to proceed;
• maintain records, resolve complaints and support customer service;
• prevent spam, fraud, misuse and security incidents; and
• comply with applicable laws, regulations, legal processes and lawful authority requests.

We do not currently use the website to conduct behavioral advertising or sell personal information.

Where applicable law requires a legal basis, we process information with your consent, to take steps you request before entering into or performing a service arrangement, for our legitimate interests in operating and securing our business, or to meet legal obligations.

Where processing relies on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out and may limit our ability to continue a requested service.

We may share relevant information with:

• embassies, consulates, immigration authorities or authorized application centers where required for a service you request;
• airlines, hotels, transport operators, tour providers, insurers and other travel suppliers involved in your booking;
• website hosting, email, communications, security and professional service providers acting on our behalf;
• payment providers if a payment service is used; and
• courts, regulators, law-enforcement bodies or other parties where disclosure is legally required or necessary to protect rights and safety.

We share only information reasonably necessary for the relevant purpose. Submitting the website enquiry form does not itself submit a visa application or make a travel booking.

The website uses essential cookies and similar storage required for secure sessions, form protection and basic site functionality. These cookies are not used by us for behavioral advertising.

We load fonts from Google Fonts. When these resources are requested, Google may receive technical information such as your internet protocol address and browser details. Our WhatsApp, email and telephone links open services operated by third parties; their own privacy terms apply once you interact with them.

You can configure your browser to block or delete cookies, although essential features such as secure form submission may not work correctly.

Subject to applicable law and relevant exceptions, you may ask for information about our processing, request access to or correction of personal information, request deletion, restriction or cessation of processing, or withdraw consent where processing is based on consent.

To make a request, email info@evolvetrektourism.com . We may need to verify your identity and clarify your request before responding.

The UAE’s official portal provides further information about UAE data protection laws .